Symptom Check: Where Exactly Does It Drop?Likely Causes, in OrderUser Checks You Can Do YourselfOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About Outdoor Drops at DistanceWhat to Read Next Answer first: If the portal works close to the machine but drops, freezes, or loses the session as you move away,…
Customer Symptom Check: What to Do FirstLikely Causes, in Order, for OperatorsOperator Fix Order, Labelled as Operator OnlyWhat Counts as Proof, for Customers and OperatorsPreventionFrequently Asked Questions About a Machine Offline After an ISP ChangeWhat to Read Next A machine that goes offline after an ISP change is different from a machine with no power,…
Up: Troubleshooting · Also in Troubleshooting and Fixes: Voucher Not Working · Coin Slot Not Working Symptom Check: What Exactly Happened With GCash?Likely Causes, in OrderUser Checks You Can Do YourselfWho to Contact First, and in What OrderOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About GCash Paid but No VoucherWhat…
Symptom Check: Was It Really Counted Twice?Likely Causes, in OrderUser Checks You Can Do YourselfOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About a Coin Counted TwiceWhat to Read Next Answer first: One coin counted twice means one physical coin produced two credits, or two timer increments, instead of one. Stop…
An admin page that loads but will not save is frustrating because it looks like the machine is working, until you discover that every change was lost. Rates, pause settings, WiFi name, portal settings, and voucher settings can all appear to change in the browser, then revert when you reload the page or reboot the…
The Proper Test Method, Before Any FixUser Fixes, in OrderOwner Fixes, in OrderPeak Users: Why Night Can Be Slow and Morning FastWhat to Tell the OperatorFrequently Asked Questions About Slow Piso WiFiOverheating: An Owner Check That Can Look Like Slow SpeedWhat to Read Next Answer first: Test close to the machine with one device, at…
Step 1: Check Whether the Machine Accepts Vouchers at AllStep 2: Type the Code Exactly, Then Check Character ConfusionsStep 3: Work Out Which Rejection You HaveProof to Show the OperatorFrequently Asked Questions About Voucher ProblemsDevice Limits and the 0 Versus O TypoWhat to Read Next Short answer: First check whether the machine accepts vouchers at…
Up: Piso WiFi Troubleshooting | Also in Troubleshooting and Fixes: No Internet After Paying | Voucher Not Working The First Rule: Stop Inserting Coins After a FailureDiagnose by What You See and HearThe Operator Fix, in Plain Terms, So You Know What to Ask ForWhat Counts as Proof, and What Does NotFrequently Asked Questions About…
What an IP Address Is, in Plain TermsHow Long to Wait Before You ActThe Fix Order, Step by StepSpecial Cases That Look Like an IP Problem, but Are NotWhat You Should Not DoWhat to Tell the OperatorFrequently Asked Questions About Obtaining IP AddressDHCP Pool Exhaustion and IP Conflicts at Peak TimesWhat to Read Next Answer…
Before You Start: Confirm You Are on the Right NetworkThe Ordered ChecklistConnected but No Internet: What It Means, and What to Do NextAndroid Fixes, in OrderiPhone Fixes, in OrderLaptop and PC Fixes, in OrderWhen the Problem Is the Machine, Not Your DeviceFrequently Asked Questions About Portal Not LoadingPortal Refresh Loops, Typo Variants, and Gateway VariantsWhat…