First, Confirm You Are Looking at a Live Session ScreenCause 1: The Owner Has Disabled PauseCause 2: Coin Mode Versus Voucher Mode ToggleCause 3: Stale Cache, Wrong Page, or Wrong NetworkCause 4: Pause Limit Already ReachedCause 5: Session Already Expired, Replaced, or MovedCause 6: Platform, Firmware, or Build DifferencesDiagnostic Table: From Symptom to CauseWhat Owners…
This post is written for owners and for users who need to plan around a limit. It answers one question in depth: how long can a session stay paused before the machine removes it, and which limit is doing the removing? The Pause Time pillar gives the general pause rules. This post goes deeper on…
You paused your session, and now you want your remaining minutes back. Resume is a separate action from pause, and it fails for different reasons. This post covers resume only: how to get back into a paused session, why the same device matters, what the button may be called on each platform, and how to…
After a factory reset, a Piso WiFi machine often returns to a default WiFi name, and the custom name customers knew disappears. That can look like the machine is broken, or like a different machine has replaced it, but in most cases it is the expected result of a reset: custom settings, including the WiFi…
Up: Piso WiFi Troubleshooting | Related: Voucher Not Working | GCash Paid but No Voucher Symptom Check: What Exactly Does Accepted Mean Here?Likely Causes, in OrderUser Checks You Can Do YourselfOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About Voucher Accepted but No TimeWhat to Read Next Answer first: A success…
Symptom Check: Did Time Run, or Did the Session End?Likely Causes, in OrderUser Checks, by Phone TypeOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About Time Running While LockedWhat to Read Next Answer first: Locking your phone does not pause Piso WiFi time on most systems. Tap Pause on the portal…
Up: Troubleshooting | Also in Troubleshooting and Fixes: Coin Slot Not Working and Coin Counted Twice Symptom Check: Which Wrong Time Pattern Do You Have?Likely Causes, in OrderUser Checks You Can Do YourselfOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About Wrong Time LeftWhat to Read Next Answer: Note which pattern…
Customer Symptom Check: What to Do FirstLikely Causes, in Order, for OperatorsOperator Fix Order, Labelled as Operator OnlyWhat Counts as Proof, for Customers and OperatorsPreventionFrequently Asked Questions About Rates Reverting After a RebootWhat to Read Next In short: a reboot reversion usually means the new rates were not fully saved, were lost through failing storage,…
Up: Troubleshooting | Portal Not Loading | Portal Not Secure Symptom Check: Compare Like With LikeLikely Causes, in OrderUser Checks, in a Fair OrderWhat the Comparison Tells the OperatorOperator Checks, Labelled as Operator OnlyProof to Show the OperatorPreventionFrequently Asked Questions About One Phone Works and Another Does NotWhat to Read Next Answer first: When a…
If your browser shows Not Secure on a Piso WiFi portal, it does not automatically mean the portal is fake or that your money is already lost. It usually means the portal is served over local HTTP, not HTTPS, so the browser cannot verify it with a public certificate. That is normal for a local…