Use this page to contact the team behind pisowifiguide.com about the guides on this site. This site is an independent information site, not official support for any Piso WiFi platform or operator, so please read what we can and cannot help with before you send a message.
Contact us by email at [email protected]. Do not send machine admin passwords, WiFi passwords, voucher codes, or payment details by email.
In short: Send corrections, questions about a guide, and requests for a new distinct topic. This site cannot fix a machine, refund a payment, recover a paused session, reset an admin password, or unlock a voucher. For those issues, contact your operator or platform directly.
What to Send Us
Send us corrections, questions about a guide, and requests for a new distinct topic. For a correction, include the article name, the section or sentence you are referring to, and what you found instead, with the source if you have one. A clear correction helps us verify and fix the article faster than a general message.
For a new topic request, tell us the exact question you searched for, and what answer you did not find on this site. That helps us check whether the topic is genuinely distinct, or whether it belongs as a section in an existing pillar guide.
What We Cannot Fix
We cannot fix your machine, refund a payment, recover a paused session, reset an admin password, or unlock a voucher. We do not hold machine records, sales records, or voucher records, and we do not ask for them. For those issues, see the Piso WiFi Help page, which explains whether to contact your operator, the platform, or your payment provider, and what proof to show them.
Do not send us machine admin passwords, WiFi passwords, voucher codes, payment details, or personal account details. We do not need them to answer a guide question, and you should never share them with any support page that asks for them without verification. See the Safety Guide and the scam warning on the Piso WiFi Help page.
Response Time
We read correction messages first, because accuracy is the priority for this site. Response times vary with volume, and we do not promise a fixed reply time. If your issue is urgent and relates to your own machine, payment, or voucher, contact your operator or platform directly, as explained on the Piso WiFi Help page, rather than waiting for a reply here.
Before You Write
Check the guide for your topic first, including its frequently asked questions section, and check the Troubleshooting guide if your problem is a portal, pause, coin, voucher, or speed problem. Many common questions are already answered there, with links to the relevant pillar guide.